Subscription fee
Support hours per month are in the tariff table. A permanent team, not one-off visits.
Subscription · cloud · SLA
1C Support and Maintenance in Azerbaijan
1C support and maintenance in Azerbaijan helps businesses keep their systems operational after launch. FCHAIN provides 1C technical support in Baku and throughout the country, including user assistance, platform and configuration updates, troubleshooting and scheduled maintenance. The service scope, monthly hours and response arrangements depend on the selected package.
We stay after go-live
Subscription-based support. Response time from 15 minutes to 2 hours.
What’s included in support
Once a 1C system is live, users may need help with specific operations, updates, access settings or unexpected errors. Subscription-based 1C maintenance gives companies a defined support channel and an agreed volume of assistance. Before making changes, the team considers the software version and the configuration of the existing database. A new rollout is on the Implementation page.
1C cloud server
1C server rental: access, backups and support without your own server room.
Response time
From 15 minutes to 2 hours — that’s how we respond on the line. We don’t promise “always 15 minutes”.
Consulting
Consulting on accounting and working in 1C. Complex questions get personal attention.
1C updates and system maintenance
Maintenance can include 1C:Enterprise platform and configuration updates, database checks, troubleshooting and routine technical work. Customised solutions may need compatibility checks before an update is installed, so that existing processes continue to function correctly.
What we do under support
- •Sale and implementation of 1C:ITS (Information Technology Support) services
- •Sale and installation of 1C:Enterprise programs and extra licenses
- •Configuring 1C programs for user needs
- •Subscription support and 1C cloud server
- •Installing 1C:Enterprise platform updates
- •Installing 1C:Enterprise configuration updates
- •Preparing update files for non-standard (out-of-support) 1C:Enterprise configurations
- •Routine work to keep 1C programs and services running
- •Testing and repairing information bases: referential integrity checks, logical integrity checks, reindexing and table restructuring
- •Consulting on 1C program and service functionality
- •Personal consulting on complex accounting and 1C:Enterprise usage questions
Choosing a 1C maintenance plan
The appropriate support plan depends on user numbers, expected request volume, the condition of the installed solution and whether custom development is needed. Compare the available monthly hours and rates in the table below. The minimum contract term and tax treatment are specified alongside the tariffs. Contact us if your requirements need a tailored review.
1C:ITS and support packages
Depending on the software and planned updates, additional 1C support services or packages may be required. The page lists options for Azerbaijan; package availability, inclusions and prices should be confirmed when requesting a proposal. If you are planning a new rollout, see our Implementation page.
Support tariffs
Minimum term — 6 months. Prices in manats, excluding VAT. Line response time is from 15 minutes to 2 hours: this is not a promise of a 15-minute reply to every request. Prices, term and response time are current as of 10.11.2026.
| Hours per month | Rate per hour | Total | |
|---|---|---|---|
| 10 | 70 | 700 AZN | Request a proposalRequest |
| 20+ | 65 | from 1,300 AZN | Request a proposalRequest |
1C support kit
Official support-kit tariffs for Azerbaijan.
| Name | Price | |
|---|---|---|
| 1C:Support Kit. Azerbaijan. Electronic delivery for 1 day(s) (1 reg. number) | on request | Request |
| 1C:Support Kit. Azerbaijan. Electronic delivery for 6 month(s) (1 reg. number)recommended calculated prices for a 180-day period | on request | Request |
| 1C:Support Kit. Azerbaijan. Electronic delivery for 12 month(s) (1 reg. number)recommended calculated prices for a 365-day period | on request | Request |
| 1C:Support Kit. Azerbaijan. Electronic delivery for 24 months (1 reg. number)recommended calculated prices for a 731-day period | on request | Request |
Questions? Write to us
Leave your contacts — we’ll call back with an implementation or support plan. Email: baku@f-chain.com